Process management

It is an administrative approach to identify, design, document, execute, control and improve the processes of the University, to achieve consistent results and aligned with the objectives of the Institution. (Adapted from Gart Capote)

It is to understand the University as a system that functions as a set of processes. The identification and mapping of these processes allow a correct planning of the activities, the definition of the responsibilities and the appropriate use of the available resources, always thinking of the end user, who for our case are the students and the other interest groups.
(Adapted from William J. Kettinger and Varun Grover)