Event price: $ 360,000 COP
Pay on line: At the time of your registration you can pay online with credit card and PSE.
Payment in bank entities
Start date: 22-09-2020
End date: 08-10-2020
Duration: 18.00 hours.
Event city: Medellin
Hours: Tuesdays and Thursdays Starts Tuesday, September 22, ends Tuesday, October 8, hours: 5:00 p.m. to 8:00 p.m.
Place: CES University. Virtual classroom zoom (The coordinator will send connection link).
Event Code: 70088524
To register, you must fill out the form to generate the invoice and make the payment online, banks or in person at the University.
Faculty: Administration Business Management
Juan Carlos Escudero Montoya
Telephone: (57) (4) 4440555 ext. 1370-1353.
Daniela Nuñez Borja
Auxiliary Faculty of Administrative and Economic Sciences
Telephone: (57) (4) 4440555 ext 1370 -1353.
you have doubts? Write to us
Know the importance of the topics to be addressed during the development of the Course
We share the characteristics or requirements that you must meet to be part of this Course
The modality of the event is Virtual
The course provides quick and easy-to-apply tools for the efficient and timely attention of calls through attention techniques, conflict resolution, retention, promotion, service and sales cirre.
Target audience: Sellers, telephone service persons, commercial advisers, customer service, promoters, call and contact center personnel.
Find out how you can finance your registration in this event.
Find the contents to be dealt with in the Continuing Education Course
Learn about the skills that you will acquire by taking the Course at our University.
Finance the payment of your registration with SUFI, contact the advisor:
Anderson Esneyder Acevedo Benitez
Telephone: (57) (4) 604 91 25
Mobile: 301 254 98 44
Payment with Severance:
Check with your fund and severance management company about the requirements to make the payment *.
* Applies for diplomas and certifications.
Topics to be discussed during the activity.
- Objectives of teleshopping
- Key elements: From database to staff
- Telesales agent profile
- Planning a teleshopping campaign
- The difference between care and service
- The care process
- Opening, implicit and explicit needs, argumentation, conversion, closing
- Management of conflicts and difficult moments
- Emotional empowerment
- Theme C
As a consequence of the confinement caused by the COVID-19 pandemic, companies have found it necessary to maintain contact with their customers through technological tools. The most traditional, but still current, is the telephone. The course provides quick and easy-to-apply tools for the efficient and timely attention of calls through attention techniques, conflict resolution, retention, promotion, service and sales cirre.